The primary purpose of the role is to be responsible for delivering the UKFEC operating strategy and proactively managing the team to achieve sales, service and profit goals whilst controlling costs.

Key areas of responsibility will include:

 Sales and Customer Service

·                Maximise overall UKFEC retail sales and bookings by focusing on customer service levels, visual and merchandising standards, and constantly reviewing sales vs targets and profitability

·                Provide a strong and inspirational leadership role model, instilling a culture of exceptional service

·                Represent the Company and its brands in a professional and high profile manner at all times

·                Investigate complaints and take appropriate remedial action

·                Host ABO and Corporate meetings as required

·                Working with the General Manager UK and RoI to develop relationships with key ABO leaders in the UK to maximise promotional opportunities and ensure good uptake of the tour and training facilities

·                Oversee and review training presentations

·                Compilation of monthly reports

·                 

Leadership and Employee Development

·                Train, motivate and develop the UKFEC team preparing regular education sessions to improve product knowledge, events, selling skills and Company / UKFEC initiatives

·                Create a positive work environment

·                Maintain optimum staff level

·                Assist with the recruitment process

Merchandise

·                Protect stock through promoting awareness of loss prevention and compliance with company policies and procedures

·                Ensure damaged and defective stock is processed in a timely and accurate manner

·                Plan and manage stock takes and cycle counts as required

·                Manage all aspects of UKFEC logistic activities including local delivery and storage

Operations

·                Ensure compliance with the UKFEC Cash Handling Policy, and Purchase Order Policy

·                Full profit and loss accountability

·                Analyse and report on sales figures and financial transactions that support budgeted projections and forecast future sales volumes to maximise profit

·                Implement and oversee overall security procedures for stock, cash, property and facility

Liaison with Head Office

·                Liaise with General Manager, UK and RoI regarding sales, the Sales Plan and matters pertaining to ABOs

·                Liaise with Health & Safety Officer regarding all Health & Safety matters

·                Liaise with Facilities Co-ordinator regarding all building related matters

·                Liaise with HR regarding staffing matters, including headcount, recruitment, retention, absences, performance issues, etc

·                Liaise with Finance Department regarding cash handling, expenses, stock control, invoice control, capital expenditure, etc

·                Liaise with Corporate Affairs Department regarding competitions, promotions, events, etc

·                Liaise with Marketing Department to ensure continuing contemporary presentation of brand education and product displays; ensuring that window displays are used to good effect; regarding marketing materials, etc

·                Liaise with IT department regarding cabling requirements, equipment, etc

The successful candidate will possess the following skills, experience and attributes:

·                A minimum of 3 years experience of store level multi-functional retail management gained within a major non-food retailer

·                Proven success operating at management level with first-class man-management, leadership and team development skills

·                Ability to “bridge” corporate and retail requirements

·                Talent for getting the best from people

·                Must be a model of excellence and professional behaviour with strong social and interpersonal skills

·                Strong organisational skills

·                Thorough understanding of budgetary and financial practices;  previous cash handling and banking experience

·                Previous experience in team development, team building, performance management and recruitment

·                Commercially aware

·                A high degree of flexibility may be required with regard to hours and days worked

·                Committed, reliable and responsible

·                Excellent communication and interpersonal skills

·                High degree of proficiency in MS Office

·                Understanding of and commitment to Occupational Health & Safety and Equal Employment Opportunity principles

·                Excellent spoken and written English

Please note the majority of Amway’s ABOs derive their main income from other occupations, resulting in them needing to use the Centre during the evenings and weekends and the opening hours reflect this

To find out more about this exciting and challenging opportunity, please call us on 0161 848 9807 or send your CV by email to info@pamanthony-recruitment quoting Job Ref PAA351