Key responsibilities will include:

• Answering questions by telephone and solving Customers’ problems using information tools provided
• Running reports as required
• Assisting with product returns, shipping, and problems with orders and products etc
• Re-shipping products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice
• Completing various forms completely and accurately
• Answering questions and solving problems from Customers by determining solutions within established parameters
• Logging problems for follow-through
• Diffusing conflict situations effectively and diplomatically

 Employment Details and Hours of Work

• 20 days holiday a year

• Free on-site parking.

• 40 hour shift-related working week.

• The Call Centre is open from 0900hrs to 1900hrs and there will be a requirement to work 8 hour shifts across that window.  Successful applicants will be required to work either from 0900 – 1700 or 1100 -1900 on alternate weeks, so flexibility is a must.

• Customer Service Advisors are also required to work 1 Saturday in 4 so again flexibility on working hours is essential

The successful candidate will possess the following skills, experience and attributes:

·         Excellent written and verbal communication skills

·         Excellent customer relation skills

·         Experience of working in a ‘billing’ department desirable

·         Ability to work independently and professionally

·         Previous customer service experience

·         Ability to analyse and creatively solve problems.

·         Ability to perform the essential duties and responsibilities with efficiency and accuracy.

To find out more about this great opportunity please call us on 0161 848 9807 or email us at info@pamanthony-recruitment.co.uk quoting Job Ref. PAA337